Refund Policy for Medley AI

At Medley AI, we are committed to delivering high-quality web development, hosting, and AI marketing services. We understand that sometimes things don’t go as planned, and we strive to make your experience with us as smooth and satisfactory as possible. Please read our refund policy below for a clear understanding of our terms:

1. Web Development Services

Our web development projects are customized to meet your unique requirements, and the work progresses in stages. Due to the nature of custom work, refunds are not available once a project has begun.

  • Deposits: A non-refundable deposit is required to start any web development project. This deposit covers initial project scoping, planning, and resources.
  • Cancellation Before Work Begins: If you choose to cancel the project before work has started, you may receive a refund of any payments made, minus the non-refundable deposit.
  • Partial Refunds for Ongoing Projects: If you decide to cancel the project after work has commenced, we will evaluate the progress and may offer a partial refund based on the work completed. This decision will be made at our discretion.

2. Hosting Services

We offer reliable and secure hosting services to power your website. Hosting services are provided on a subscription basis, and our refund policy is as follows:

  • 30-Day Money-Back Guarantee: If you are not satisfied with our hosting services within the first 30 days of purchase, we will provide a full refund for your hosting fees.
  • No Refunds After 30 Days: After the initial 30-day period, hosting fees are non-refundable. This applies to renewals, upgrades, or any additional hosting services.

3. AI Marketing Services

Our AI marketing services are designed to help you achieve measurable results through data-driven strategies. Due to the custom and ongoing nature of these services:

  • No Refunds for AI Marketing Campaigns: Given the dynamic and customized nature of AI marketing campaigns, we do not offer refunds once a campaign has been launched or services have been rendered.
  • Service Modifications: If you feel the AI marketing services are not meeting your expectations, we will work with you to adjust the strategy and make improvements. We encourage clients to provide feedback early in the process to ensure satisfaction.

4. Refund Request Process

If you believe you are eligible for a refund under our policy, please contact our customer support team at [support@medleyai.com] with the following information:

  • Your full name and company name
  • A detailed description of the service purchased and reason for the refund request
  • Any supporting documentation or communication related to the service

5. Exceptions

While we aim to provide clear and fair terms, in certain exceptional circumstances (e.g., technical issues on our end, failure to deliver agreed-upon services), we may consider a refund or partial refund on a case-by-case basis. These exceptions are at our discretion and will be evaluated based on the situation.

6. Service Modifications and Disputes

In the event of a service dispute or dissatisfaction, we encourage you to reach out to our customer support team for resolution. We are committed to working collaboratively with clients to address concerns, clarify expectations, and make necessary adjustments to ensure a positive outcome.

Contact Us:

If you have any questions regarding our refund policy, please don’t hesitate to contact us at [support@medleyai.com].