Refund Policy

1. Introduction

At Medley AI, we strive to provide high-quality services in website development, mobile app development, and custom AI agents. We understand that sometimes things may not go as planned, and we want to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which refunds may be granted.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeframe, you may be eligible for a full refund.

Service Deficiency: If the delivered service does not meet the agreed-upon specifications or quality standards, you may be eligible for a partial or full refund, depending on the extent of the deficiency.

Cancellation: If you cancel the service before we have started working on it, you may be eligible for a full refund. If the service has already commenced, a partial refund may be granted based on the amount of work completed.

3. Non-Refundable Services

The following services are non-refundable:

Completed Services: Once a service has been completed and delivered, it is non-refundable.

Custom AI Agents: Due to the personalized nature of custom AI agents, these services are non-refundable once development has commenced.

4. Refund Process

To request a refund, please follow these steps:

Contact Us: Send an email to support@medleyai.com with your order details and the reason for your refund request.

Review: Our team will review your request and may ask for additional information or clarification.

Decision: We will notify you of our decision within 10 business days. If your refund is approved, we will process it within 5 business days.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the updated Refund Policy on our website. Your continued use of our services after any changes constitutes your acceptance of the new Refund Policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at support@medleyai.com.